Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Tutor Me website, which is owned and operated by Tutor Me ("we," "us," or "our"). By using this Website, you agreed to accept all terms and conditions written here. If you do not agree with any part of these Terms, you should refrain from using the website.

Please read these Terms and Conditions carefully. Your access to and use of the tuition services provided through this website is contingent upon your acceptance and adherence to these Terms and Conditions. These Terms are applied to all users, visitors and others who access or use this Website. You agree that using the Site as the visitor, viewer or registered member, you must be at least eighteen (18) years of age or older. If you are between thirteen (13) and eighteen (18), you have parental permission to enter into an agreement to accept these Terms and to use the tuition services.

Our services enable students or their parents to connect with tutors for a variety of educational arrangements, including but not limited to private in-home tuition, group tuition, tutoring in public spaces, online lessons, and homework assistance.

All visitors of our site, whether they are registered or not, shall be considered as “users” of the contained Services provided for this Terms. Once individual registers for these Services, through the process of creating an account or requesting a tutor, the user shall then be considered a “member.” There are two types of members:

• Client - a customer who hires a tutor through Tutor Me.

• Tutor - a person who registers on Tutor Me's website to provide tutoring services.

Users and members acknowledge and agree that the services provided through our website are the exclusive property of Tutor Me. At our discretion, we may offer additional website Services or renew, change or verify any actual content and Services, and this Agreement shall apply to any and all additional, updated, altered or revised Services unless otherwise specified. Tutor Me reserves the right to cancel or discontinue any of the services listed above.

You acknowledge, accept and agree that Tutor Me shall not be liable for any such renewals, changes, revisions or terminations of any of Our Services and products. If you do not agree with these changes, you must immediately cease using the services provided.

The user and member, as well as the client and the tutor, understands, acknowledges and agrees that Services offered shall be provided “AS IS”. Tutor Me does not assume any responsibility or liability for issues such as missed lessons, delays, errors, communication problems, or personalisation settings.

To register and become a "member" of the website, you must be in good standing and not someone who has previously been barred from receiving our services.

During registration, Tutor Me may collect information such as your name, birth date, gender, race, occupation and personal interests based on the client's preferences. This does not violate Article 12 of the Constitution of the Republic of Singapore.

Users who wish to register with Tutor Me are required to provide accurate, valid, complete and up-to-date information about themselves as prompted by registration forms provided. You agree to update your information should there be any changes, in order to maintain your registration details as accurate, complete and truthful. If you provide information that is inaccurate or outdated, we may terminate your access to the Website and our Services. We are not responsible for any failure to provide services resulting from information that is incorrect, incomplete, or not up to date.

Tutor Me reserves the right to use your registration information for its intended purpose, such as displaying a tutor's profile publicly to attract clients or sharing contact details with tutors, for example, providing a tutor with a client's contact number upon arrival at their home. Nevertheless, Information such as your name, password, telephone number, and date of birth, etc should remain private. For full information, please refer to our privacy policy.

When you create an account, you are the sole authorised user of your account. You are responsible for maintaining the confidentiality of your password and login details, and for all activities that occur within your account. You are liable for any actions or omission of any user(s) that access your member's profile information that, if undertaken by you, would be considered a breach of these Terms and Conditions. It shall be you responsibility to notify Tutor Me immediately of any unauthorised access or use of your password, account, or any other breach of security. If you suspect that someone has accessed your account without authorisation, you are advised to inform us immediately. Tutor Me will not be held liable for any loss or damage arising from your failure to comply with these terms of use.

All currency references are in Singapore dollars (SGD). You are responsible for the payment of any levies, duties, or taxes imposed by tax regulations in relation to any payments or fees you collect through our services.

Tuition rates listed on our website are provided as guidelines. The actual price for tuition services may vary depending on client's requirements, market conditions, availability of tutors, and other factors. Tutors are free to set their own rates; however, the final price must be confirmed by both parties through an official confirmation invoice issued by Tutor Me.

Clients must pay the invoice and inform Tutor Me within three days of the due date. It is the client's responsibility to ensure that a bank receipt is retained as proof of payment for transactions made via cash deposit or bank transfer.

If the Client or Tutor has any outstanding amount owed to Tutor Me, we will make reasonable efforts to contact the party through phone calls and SMS messages. However, after 14 (fourteen) days, if payment remains unpaid, reminder letters will be sent via email/whatsapp. If settlement is still delayed despite these efforts, the account may be referred to our lawyers for further recovery actions. The debtor shall be liable to pay all costs (including administrative, solicitor and client costs incurred by Tutor Me in demanding and enforcing payment of money due on your above account(s)).

The agreed-upon tuition rates should not be changed unless mutually agreed upon by both the client and the tutor. Tutor Me reserves the right to claim its commission based on the original agreed upon tuition rate.

In most cases, we will collect the conducted tuition fees directly from the client (sometimes, we also collect payment from tutor) and will then subsequently resolve any payment issues owing to the tutor. In the event of cancelled tuition arrangements, clients are required to deal directly with Tutor Me. If clients decide to pay the tutor directly and bypass the agency, clients shall be made liable to Tutor Me for the commission amount if we fail to collect our commission from the tutor, in addition to any administrative fees incurred by the agency in collecting the fees.

In general, tutors are not permitted to collect the agency's commission directly from the client. If they do, they must inform the agency immediately. Upon notification by the agency, the tutor must make full payment to Tutor Me within 3 days. Tutors, who fail to follow these instructions, shall be liable to pay the full amount of payment and additionally, administrative fees, incurred by the agency in collecting the payment from the tutor

Tutor Me reserves the right to adjust the commission if the tutor fails to fulfil their obligations or for other reasons. Clients are liable to pay tuition fees for all attended lessons, regardless of how satisfactory the lessons were. For more information - read the website.

Refunds may be issued to the client's bank account in cases where the tutor is at fault or in other specific circumstances. Clients may also be charged additional fees for improper or unmet payment obligations. Tutor Me will notify clients of such charges through messages.

In the event of disputes regarding tuition fees between tutors and clients, we will assist, to a reasonable extent, in helping tutors claim fees from clients and vice versa. However, Tutor Me shall not be held legally responsible for any payment disputes between tutors and clients. Clients shall inform the agency and the tutor (if the client has the tutor's contact) if a lesson needs to be postponed or cancelled. If the tutor is notified less than two hours before the lesson start time, the client will be liable for the loss of time and transport costs incurred by the tutor. The amount payable will be 50% of 1 lesson's fee. The client must pay this amount in cash on the tutor's next visit or via bank transfer if no further visits are scheduled. Cancellations or postponements will not affect the agency's commission.

- The client may request a replacement tutor or cancel at any time after the first lesson, but will still have to pay the attended tuition fees to Tutor Me.

- The duration of the tutoring period is usually clearly stated when the tuition assignment is arranged. Please contact our support team if you have any queries.

- There is an implicit agreement to complete a minimum of one lesson once the tutor is confirmed. If clients decide to cancel after 1 or more lessons for any reason, only conducted lessons shall need to be paid for and Tutor Me will refund any remaining fees paid in advance. However, for cancellations before the first lesson has even commenced, clients will be liable for administrative fees no less than the equivalent of the first lesson fees which must be paid by the due date specified in the invoice.

- Clients shall inform the agency and the tutor (if the client has the tutor's contact) if a postponement or cancellation of any lesson is needed. If the tutor is only informed less than two hours away to the start time of the lesson, clients shall be liable to pay for the loss time and transport cost to the tutor. The amount payable will be 50% of 1 lesson. The client shall pay this amount in cash immediately on the tutor's next visit or via bank transfer to the tutor if there is no more next visit. Cancellations or postponement of lessons shall not affect our commission amount.

- The tuition schedule and the date and time of the first lesson should be fixed and adhered to by both parties. Clients are allowed to renegotiate the schedule with tutors. Any changes in the frequency of lessons in the first 4 weeks of lessons must be made known to Tutor Me. Tutor Me may adjust commission under such conditions.

Tutor Me expects all tutors and members to conduct themselves appropriately in a professional and ethical manner

General rules include, but are not limited to:

- Punctuality is essential; always ensure that a full tuition session is delivered.

- At least two days' notice is required for any changes to the schedule, unless due to sudden illness, in which case a medical certificate (MC) must be provided.

- No physical and verbal abuse will be tolerated. (e.g discouragement, scolding etc.)

- Regular communication with parents is required to keep them informed of progress.

As a member, you agree that Tutor Me may, without any prior written notice, immediately suspend, terminate, discontinue and/or limit your account, any email associated with your account, and access to any of our Services. The cause for such termination, discontinuance, suspension and/or limitation of access shall include, but is not limited to:

1. Any breach or violation of our Terms and Conditions or any other applicable agreements, regulations, or guidelines;

2. A request from law enforcement or any other governmental agency;

3. Unexpected technical or security issues and/or problems;

4. Any extended periods of inactivity;

5. Any involvement by you in any fraudulent or illegal activities

6. Non-payment of any associated fees that may be owed by you

7. Unethical conduct

8. Poor performance

Furthermore, you agree that any and all terminations, suspensions, discontinuances, and/or limitations of access for cause is made at our sole discretion and that we are not responsible to you or any other third parties with regards to the termination of your profile, associated email address and/or access to any of our Website. Furthermore, you agree that Tutor Me may cease operations at any time.

The termination of your account may contain any and/or all of the following:

a) Removal of access to all or part of the services offered by Tutor Me;

b) Password deletion and any and all related information, files, and any such content that can be associated with or inside your account, or any part of thereo

c) Restriction of any further use of all or part of our Website.

As a member, you may also terminate or cancel your profile, associated email address and/or access to our Website by submitting a cancellation or termination request to us via email 7 days prior to termination date.

Tutor Me strives to ensure that all information on the website is accurate. If you come across any inaccurate information, please notify us via email, and we will correct it, where applicable, as soon as reasonably possible.

As we mostly rely on information submitted by users online, we cannot guarantee the qualifications and other information about our tutors. Tutor Me does its best to provide accurate tuition services. However, no one is secured from human error, for example, in case of error in tuition rates/address via SMS confirmation or invoice, etc.

Tutor Me gives no warranty or assurance about the content of the Website. As the Website is under constant development, its contents may be incorrect or out-of-date and are subject to change without notice. While we make every effort to ensure that the content of the Website is accurate, we cannot accept liability for the accuracy of all the content at any given point in time.

Tutor Me takes every effort to ensure that its computer infrastructure is free from viruses and errors, but we do not guarantee that any content available for download from the website is free from viruses, infections, or other destructive or contaminating code. You are responsible for taking sufficient precautions, including virus checks (e.g., antivirus software and other security verifications), to ensure the accuracy of input and output information according to your particular needs.

Neither Tutor Me nor any of its employees, sub-contractors and agents shall be liable to you or any other party for any loss, demand, damages or claim whatsoever (whether such loss, demand, damages or claims were known, foreseeable, or otherwise) arising in connection with or out of the usage of the Website or information, materials or content included on the Website.

Tutor Me will strive to provide clients and tutors with the best match possible, but due to various factors, we cannot guarantee good results. While Tutor Me will attempt to resolve conflicts between tutors and clients, we bear no legal liability for any issues or disputes that arise. Neither Tutor Me nor any of its employees, sub-contractors and agents shall be responsible for any quarrels, clashes, crime, which may happen between the clients and the tutors when they realize the tuition services.

Under no circumstances shall Tutor Me or any of its employees, subcontractors, or agents be liable for any indirect or consequential damage or loss, including, without limitation, any of the following:

• Loss of actual or anticipated profits (including loss of profits from contracts);

• Loss of revenue;

• Loss of business;

• Loss of opportunity;

• Loss of goodwill;

• Loss of use of money or otherwise;

• Loss of reputation;

• Loss or damage to, or corruption of, data;

Whether or not we have been advised of the possibility of such claims, losses, damages, or demands, and arising in tort (including negligence), contract, or otherwise, to the fullest extent permitted by law.

The Website provides hypertext links to other sites operated by other services. The usage of such a links means you are leaving the Website. Tutor Me takes no responsibility for and gives no warranties, endorsements, guarantees or representations in respect of, linked sites. We are not liable for the privacy practices, nor do we accept any responsibility in connection with the information of, such websites, including those of our group entities, which will in some cases have their privacy policies tailored to the particular business practices and educational sectors in which they operate.

We are not a publisher of content supplied by third parties and users of the internet. Any offers, services, statements, advice, opinions, or other content that is available by third parties, including information of providers, or users, are those of the authors or distributors and not of us. We do not necessarily endorse nor are we liable for the accuracy or reliability of any content made on the Website.

The information on the Website is not directed to address your particular demands. Such information does not constitute any form of recommendation or advice by our service and is not intended to be relied upon by you in creation (or refraining from creation) any specific educational, or other, decisions. You should take your advice and make specific inquiries and independently verify any information before relying upon it.

At the request of clients or tutors, we may need to specify gender or race preferences in the jobs or marketing messages we send out via various communication channels This is purely due to clients' or tutors' specified preferences and not the agency's initiative or intention. We are fully supportive and cooperative with TADM guidelines. We do not encourage or condone any form of bigotry or racism - clients that request for specific gender or race are expected to provide valid reasons (for instance, if they are not able to be home to supervise their daughter thus preferring a female teacher for safety reasons)

You agree to defend, hold harmless, and indemnify Tutor Me, its directors, agents, officers, employees, and third parties, from any costs, losses, liabilities, and expenses (including reasonable legal fees) arising from your use or inability to use the website or services, any user-generated content, your violation of any terms of this agreement, or your breach of any third-party rights, laws, rules, or regulations. Tutor Me reserves the right to assume the exclusive defence and control of any matter subject to indemnification by a user, in which case the user will fully cooperate with Tutor Me in asserting any available defences.

The intellectual property rights and materials involved in this service are owned by the website's owner and its licensors. You are granted access to the site solely for the purpose of using the material displayed on this website.

As a condition of your use of the website, you warrant to Tutor Me that you will not use the website for any illegal purposes or for any purposes that are prohibited by these terms. You must not use the website in any way that could disable, overburden, impair, or damage the website. You may not attempt to obtain any materials or information by means that are not intentionally made available or provided by our service.

All content that is a part of the Site, such as images, logos, graphics, text as well as any software used on the Site, is the property of Tutor Me and is protected by copyright and other applicable laws. You agree to comply with all copyright and proprietary notices or other restrictions included in any content and will not alter or remove these notices.

You will not publish, modify, transmit, reverse engineer, participate in the transfer or sale, or in other way use any of the content, in whole or in part, found on the Website. You are not entitled to make any unauthorized use of any protected content, and in particular, you will not delete or change any proprietary rights or attribution notices in any content. You have to use protected content solely for your personal use and do not let any other persons use the described content without the prior written permission of Tutor Me or the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, implied or expressed, to the intellectual property of Tutor Me or its licensors except as expressly authorized by these Terms.

Certain areas of this service are restricted from access by you, and we may further restrict your access to any areas of the service at our absolute discretion. Any user ID and password associated with your account are confidential, and you must maintain their confidentiality.

You warrant that you will comply with all applicable international, national, and local laws and regulations regarding your use of the service and that you will not hinder the use or enjoyment of the service by other users or interfere with the operation and management of the website.

You must provide accurate, authorized, complete, and true information when providing materials or information on the service, including, without limitation, information required to be provided through Tutor Me Website's registration form. This includes any certificates, documents, or photos that you upload to our website or send to us or any of our coordinators via various channels. If you submit any inaccurate, false, unauthorized, incomplete or untrue information or you do not meet our criteria as a member, Tutor Me reserves the right to terminate your use and access to the Website temporarily or permanently. You warrant that you will not impersonate any others, whether actual or fictitious, when using the service, or defame or otherwise harm any party through your use of our service.

Tutor Me also reserves the right not to provide services for clients or tutors without reason. Accessing the Website is forbidden from territories where the Service or any Content is illegal; you are responsible for compliance with local laws.

• Fraud or fraudulent misrepresentation;

• The tort of deceit;

• Any other liability that cannot be limited or excluded by law.

The Service is available only for your own personal, non-commercial use. You shall not use the Service for any purpose that is prohibited by these Terms of Use, including:

You shall not (and shall not permit any third party to) either (a) take any action or (b) post, submit, link, upload, download, to or otherwise distribute or facilitate distribution of any content on or through the Service, that:

• Infringes any patent, trademark, trade secret, copyright, right of publicity, or any other rights of any individual or entity;

• Is unlawful, abusive, threatening, harassing, defamatory, libellous, deceptive, fraudulent, invasive of another's privacy, tortious, obscene, offensive, or profane;

• Involves commercial activities and sales without Tutor Me's prior written consent, such as contests, sweepstakes, barter, advertising, or pyramid schemes;

• Impersonates any individual or entity, including any employee or representative of Tutor Me.

You also shall not (directly or indirectly):

• Take any action that may impose or impose (as determined by Tutor Me in its sole discretion) an unreasonable or disproportionately large load on Tutor Me's (or its third-party providers') infrastructure;

• Interfere or attempt to interfere with the proper functioning of the service or any activities conducted on the service;

• Bypass any measures Tutor Me may use to restrict or prevent access to the service (or other accounts, networks, or computer systems connected to the service);

• Engage in reverse engineering of the service;

• Decompile, reverse, decipher, disassemble, engineer, or otherwise attempt to derive any software code or underlying algorithms of any part of the website, except where such restriction is prohibited by Singapore or other applicable laws;

• Translate, modify, or otherwise create derivative works of any part of the service;

• Distribute, lease, copy, rent, or otherwise transfer any or all of the rights that you receive under these terms.

Tutor Me reserves the right to remove any content from the Website or another feature of the Website at any time, for any reasons or no reason at all.

You must comply with all copyright notices, information, and restrictions contained in any content accessed through the service. You must not license, rent, publicly display, adapt, modify, sell, create derivative works, distribute, copy, reproduce, transmit, publicly perform, publish, edit derivative works from, or otherwise exploit any content or third-party submissions or other proprietary rights not owned by you:

(i) without the consent of the respective owners or other valid right and

(ii) in any way that violates any third party right.

You may, to the extent the Website expressly authorises you to do so, copy or download Content, and other items displayed on the service for download, for personal use only, provided that you maintain all copyright and other similar notices contained in such Content.

Deleting your Account affects all data associated with that account and any services you use. You understand that all your notes and information will be deleted.

Please be aware that the service or other features of the Website may contain, or direct you to services with content that some people may find offensive or inappropriate.

The Site may contain chat areas (blog), news groups, communities, forums, calendars, personal web pages, and/or other message or communication facilities created to enable you to communicate with the public at large or with a group (communication services). You adhere to use these communication services only to send, receive and post material and messages and that are proper and related to the particular communication service.

By way of example, and not as a limitation, you agree that when using a communication service, you will not:

• Harass, abuse, stalk, threaten, defame, or otherwise violate the legal rights (such as rights of privacy and publicity) of others;

• Post, distribute, upload, or publish any inappropriate, defamatory, infringing, obscene, indecent, or unlawful material, information, name, or topic;

• Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consents;

• Advertise or offer to sell or buy any goods or services for any business purpose, unless the communication service specifically allows such messages.

Tutor Me has no obligation to monitor the communication services. We do not control or endorse the content, messages or information found in any communication service and, therefore, Tutor Me specifically disclaims any liability in the matter of the communication services and any actions resulting from your joining in in any communication service. Managers and hosts have not authorized spokespersons of Tutor Me, and their views do not necessarily reflect those of Tutor Me.

Tutor Me reserves the right to review materials posted to a communication service and to remove any materials in its sole discretion. We have the right to terminate your access to any of the communication services at any time without notice for any reason whatsoever.

If the parties are not able to overcome any dispute between them arising out of or concerning service's Terms, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such conflict shall be overcome only by final and binding arbitration or a similar arbitration service selected by the parties, in Singapore. The arbitrator's award is final, and judgment is to be entered upon it in any court having jurisdiction. If any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall is entitled to recover its costs and reasonable fees. User agrees to arbitrate all disputes and claims in regards to these Terms or any conflicts arising as a result of these Terms, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions.

Tutor Me reserves the right, at its sole discretion, to change or substitute the Terms and Conditions. It is your responsibility to scan the Terms periodically for modifications. Your continued usage of the Services following the posting of any modifications to the Terms will be subject to the new Terms.

Unless otherwise specified herein, this contract constitutes the entire agreement between you and Tutor Me concerning the Website, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Tutor Me with respect to the Website. A printed version of this agreement and any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or be relating to this agreement to the same extent and subject to the same conditions as other documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.